Introduction to Customer Service

CJER Online Core Course Series
About This Course Resources Course Outline CJER Online
Before You Begin Before You Begin
Overview Overview
What is Customer Service? What Is Customer Service?
  Introduction
  Definition
  More than Just Knowing Your Job
  Why Customer Service is Important
  Who Are Our Customers?
  What Customers Expect
Fairness: Where Customer Service Begins Fairness: Where Customer Service Begins
Understanding and Respecting Our Customers Understanding and Respecting Our Customers
Better Understanding Leads to Better Customer Service Better Understanding Leads to Better Customer Service
In Closing - Moments of Truth In Closing—Moments of Truth
Review Review

What Is Customer Service?

Introduction

You listed the following reasons for your good customer service experience.

Here’s what Tish Grabski, recently retired staff development specialist from the Superior Court of San Diego County, has to say about the importance of providing good customer service.

You listed the following reasons for your bad customer service experience.

Tish Grabski, recently retired staff development specialist, Superior Court of San Diego County
Tish Grabski
retired staff development specialist
Superior Court of San Diego County

   

Did you know? Customers are more likely to tell others about a bad experience than they are about a good one.

For Your Information Click to Read More >>

 

 
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