Avoid making assumptions about a group or an individual.
Address behaviors and words that block effective cross-cultural communication. Such behavior and words include cutting people off, not listening, interrupting, and dismissive comments.
When communicating, make sure the message that you send is the message received and that it has the same meaning that was intended.
Storti, Craig, Figuring Foreigners Out: A Practical Guide, Intercultural Press, 1998. Basing his practical applications on the theories of noted authors in the field of cross-cultural studies, Storti has created useful exercises, questionnaires, dialogues, and quotes to simulate an expatriate experience.
Crenshaw, Kimberle (Editor), Critical Race Theory: The Key Writings That Formed the Movement, New Press, 1996. Covers developments in critical race theory and intersectionality. This book may not be of general interest because it is written for graduate and law school students.
The communication tips and short bibliography are courtesy of Peggy Nagae, Total Diversity Consultants, Portland, Oregon.